From business nbn to mobile broadband, Optus has you covered. Find the best way to contact Optus Business. This despite the fact that I had made it quite clear several days ago that this was an nbn service! ( 2RDL-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with NBN in the same boat on the same node. Help me with: Account & Billing; Business Internet Packages; Internet & Broadband; Mobiles & Tablets; Business Voice; Apps & Services; Narrow it down: All; nbn™ Email; Data; Security; ipv6; IP; Mobile Broadband; Business Protect; Alarm Monitoring; Telstra Air Merchant; Ordering; Troubleshooting; Speed; Chat with you there. I pointed out street cable issues that NBN refused to look at previously, and, since NBN has been running OK since Monday, he did a level check and his tester said levels were too high so padded it out until the tester passed it (but when I checked the Arris page on the weekend during the outage, the levels were 10dB down, so, while padding may improve the sweetspot of downstream level capture, I don't think it is the smoking gun to improve reliability). We believe that NBN is a strong technology enabler of change – that faster, more reliable, more ubiquitous networks are a key enabler of knowledge sharing, better customer interaction, collaboration, as … I calmly (unfortunately not, I really lost my temper by this stage) told this person that they need to fix their procedures, as they have a number of problems, including-1. Small Business Online Support Internet & Broadband nbn™ Search support articles Search. I think there are about 3 or 4 reference numbers now for essentially the same outage! Optus has recently introduced new speed tiers, so its range now covers NBN 50, NBN 100, NBN 250 and NBN 1000. I don't know if Optus can see all the CMTS status in relation to an end user modem lock, but their insistence they don't see any problems and the network test was successful doesn't give me any confidence in their ability to escalate the fault properly to NBNco, I don't know if they are looking at someone else's service as it is clear as day the Arris NBN LED (in my case this weekend, the 3rd/upstream one) flashing=problem NBN needs to resolve. Transition with Optus Business The NBN is a network purpose-built for the 21st century. Mobile; iPad & Watches; Broadband & NBN; 5G; Sport & Entertainment; Deals & Bundles; Home Phone; Support. 4G backup speeds may vary and are limited to … Compare and buy Optus nbn, broadband and internet plans for your business, with unlimited data. Sales: 1800 780 219. Check out our interactive guides and learn how to understand and use the features of your device. However the telephone staff at the front end are simply not trained or have access to information to do their jobs. It's entirely up to the ISP if they wish to support v4 or v6. Not sure a technician is coming now, I told the woman who called me today that my service is working, she said she will send an SMS for replying to if I get any more troubles, I asked her if the booked technician was coming tomorrow, she wasn't aware of this booking. I have been an Optus customer for over a decade now. Support your business with an nbn™ plan. Support About OCCOM. Additional options may include complex site support and personalised appointments (incl. Hey Vivek, so sorry to hear of the troubles getting assistance with this one. Installation advice for FTTC connections. Thank you for taking the time to post about your poor experience. I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. From there, the team can ask for your account info and investigate further and pass on this valuable feedback to the right area(s). Please, I beg you Optus, fix your troubleshooting scripts.Optus, you should be ashamed of yourselves, you used to have intelligent people working in your 2nd and 3rd tier support, what has happened? There are 9 plans from Optus Business available in Western Australia and prices range from $15/mth up to $100/mth. With regards to being charged for the modem you'll need to contact Optus. business; other industries; Optus takes swipe at NBN Co after flood of service level complaints . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Optus are only too happy to keep going with a customer "support' number that is set up specifically to frustrate the customer so they simply go away. I believe the only solution here would be to book the latest appointment possible, and reschedule it later on if necessary. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options 3) Overall I am finding that the quality of phone support is going down year on year. younwill then get case manager. Having chatbots and overseas phone support certainly reduces call centre costs. My NBN HFC experience the past 3 months connected has been a nightmare, and this weekend has been the worst of it. Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! 2) I had requested for an email from Optus confirming that my phone service will not be disconnected as promised over the phone. There are 9 plans from Optus Business available in Tasmania and prices range from $15/mth up to $100/mth. See important notes below. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Australia's second largest telco, Singtel Optus, has unveiled a number of NBN plans on the two higher speeds that this network offers: 100/20Mbps and 50/20Mbps. Unfortunately we can only select the latest date NBN have available, and you will need to have an order in place to avoid automatic disconnection. 5. The plans on … -----Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! It doesn't represent Optus or any of it's staffs. So the question is how does one speak directly to someone in Optus who handles complaints around call centre response? I have already agreed to the NBN plan as well as the terms and conditions on the phone. 2. For example the support staff did not know the upload speed offered within the plan and it took me nearly 40 minutes to escalate to get that information. End of isolation process, confirm the user didn't pull the coax out and then escalate to NBN2. Optus NBN support (or lack of) go TIO. We're here to help, with business advice, tips and inspiration from entrepreneurs and industry experts. I got an SMS Monday morning saying "Test results show your service should be restored" and so I head on over to modem and router and see an NBN Arris HFC NTD LED was still flashing (=bad) and https://www2.nbnco.com.au/support/network-status still showed a problem in my area. Find the help you need with Optus. Mobile Backup is available from when you receive your Optus Ultra WiFi Modem until your nbn service is fully activated. -----My answers are just my opinions. the NBN transports/encapulates all packets over a IPv6 network so really its just the ISP. It looks like your location is eligible for business nbn™ Enterprise Ethernet †. Why cant this be formalised ? Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted.These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services.nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if … The portal for business customers works 24/7: enterprise.optus.com.au. Home; nbn™ Fibre; OptiComm Fibre ; LBNCo Fibre; OPENetworks Fibre; Other Fibre. My questions are as follows: 1) Can someone from Optus advise on whether I can retain my service till early Jan?. I have a few questions: 1. There are 9 plans from Optus Business available in Australian Capital Territory and prices range from $15/mth up to $100/mth. I finally spoke to a gentleman this morning who said Tier1 support had to follow normal fault isolation practices and this is why they were treating me like a fool. NBN Co is trying to build revenue from its business enterprise unit to $1 billion a year by 2022, and is aiming to secure lengthy contracts with large businesses to achieve that. Online Community Manager Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate; Re: Direct Number for NBN Tech Support? My Optus app Check out the My Optus app to help monitor your usage, check your bills, get 24/7 support … Most of the Optus contact phone numbers can be reached out between 8:00 and 19:00 (AEDT) on workdays, and at 9:00–17:00 on Saturday. Feel free to chat with us there. Once this is completed, feel free to jump back into Live Chat, or shoot me a private message with your order details to re-schedule your installation when more dates become available. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. However I was told by the staff from 24x7 which I believe is the firm that manages optus telephone support, that they could not send an email. Please, I beg you Optus, fix your troubleshooting scripts. Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability ^. Ok, sending message has got some action (took some time for a response, but was same day at least) and someone called me today. Enterprise customers: 13 33 15. Dan_C . Priority support Re: Optus NBN support (or lack of) Thank you. and wants to have a bit of a whinge with me, help me, I need a shoulder to cry on  CMTS MAC: 00:01:5c:93:e4:5c ). Mobile SIM; Home Phone; OPTUS Business Fibre Speed: Monthly Fee (ex.GST) Broadband Internet: Dedicated Internet (Download/Upload) Zone 1: Zone 2: Zone 1: Zone … Medium businesses (6+ services) can set up direct debit by calling 13 33 43 (Mon-Fri: 8.30am - 7pm). Optus Technical Support is open 24/7. Re: Optus NBN support (or lack of) I've sent you a private message @Aguilda. Optus Business is an Australian leader in integrated telecommunications, delivering cutting-edge communications and information technology services NBN NTD Arris CM8200 modem lights flashing=nothing the end user can do. Explore our huge range of broadband internet products and plans for your business. For Business; For Enterprise; About us; Support. Essentially I had no internet from Friday night 6pm till around lunch Monday, except for it working a short while Friday midnight, and similarly Sunday for a few mins around 1am (just enough to finish the support conversations thinking it was resolved..). ....and... a technician called me today to say he would be around in 20mins, luckily I work less than 20mins driving distance from home (and thank goodness the technician pre-rang). This. after hour appointments). I have asked them to not disconnect my service. 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