The GM is responsible for customer and associate satisfaction, brand standards, and profitability. Apply For This Position Now   View Food & Beverage Manager Job Details (PDF). Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Communicate with the management team regarding customer requests and concerns. Positive. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Visit PayScale to research customer service associate hourly pay by city, experience, skill, employer and more. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Do you thrive in a fast-paced environment? Wawa, Inc. pays its employees an average of $12.33 an hour. Prior food service and/or customer service experience preferred; Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. 7 % More. Enjoy meeting new people? Handled all customer relations issues in a gracious manner and in accordance with company policies. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Participate with the store management team to improve store performance. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Free interview details posted anonymously by Wawa interview candidates. We’re growing! STR00260 - Ephrata, PA 17522 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash … Wawa Customer Service Associate Interview Questions. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. Apply For This Position Now   View Associate Job Description (PDF). You can find contact details for Wawa above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This estimate is based upon 250 Wawa Customer Service Associate salary report (s) provided by employees or estimated based upon statistical methods. I have been assured that they educate non-mask wearers but not enforce their own mask policy that is clearly written on signage. Ready to see if you're the next Wawa associate? Where applicable, this position will assist the GM with managing the fuel offer. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wawa Customer Service. There are many opportunities for advancement within the company. Ensure execution of established safety, security, quality, and store operations policies and standards. Other. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. 79 % In-Person. Stop fuel pumps if necessary. Click below for a list of new stores to see if we are hiring near you. Wawa, Inc. is an equal opportunity employer. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Customer Service Associate at Wawa in Ephrata, Pennsylvania. Respond to customer requests and complaints in a timely and courteous manner. The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. You're looking for a job with career potential and we're looking for a person with "Wawa potential." Complete other tasks as assigned by store management. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. I Learned a lot more about good customer service skills and how to operate in fast pace environments. Initial Wawa complaints should be directed to their team directly. Find contact's direct phone number, email address, work history, and more. Ted Clair. STR08057 Huntingdon Valley, PA 19006Job DescriptionJob Title: Customer Service AssociateLocation: FieldDepartment: Store OperationsJob Summary: The Customer Service Associate work The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. Customer Service Associate at Wawa, Inc. Last Updated: July 18, 2020. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Responsibilities: Greet and provide an enjoyable shopping experience for all customers. Prior food service and/or customer service experience preferred; Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Getting an Interview. The AGM will review business results, including profitability, and plan for continued improvement. Pull expired items, document and discard. I complained to Wawa customer service today after witnessing a man without a mask being served in store at PA 113 and Bethlehem Pike. Average Wawa hourly pay ranges from approximately $9.67 per hour for Shift Leader to $18.50 per hour for Manager. Applied Online. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Apply Now! Join our Talent Community and you will get special announcements about future similar job opportunities. The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The average Wawa salary ranges from approximately $20,000 per year for Barista to $100,000 per year for Application Specialist. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. The General Manager (GM) is responsible for management of the entire store operation. Experience. Prepare all made to order food and/or beverages according to recipe or customer specifications. management was amazing and always helped with being successful. Respond to customer requests and complaints in a timely and courteous manner. Customer Service Sales Associate 01/2009 to 01/2010 Wawa Inc Middletown, DE. Customer service associates must enjoy working with people, and be service-oriented … The FBM ensures an exceptional customer experience. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. 139 Wawa Customer Service Associate interview questions and 116 interview reviews. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Apply For This Position Now   View Assistant General Manager Job Description (PDF). View Ted Clair's business profile as Customer Service Associate at Wawa, Inc.. Find Ted's email address, phone number, work history, and more. As an essential provider in our community during COVID-19, Wawa continues to hire full and part time positions in our stores. Product About Create Free Account. If you cannot access this information, please call 1.800.444.9292 for assistance, View Customer Service Supervisor Job Details(PDF), View Food & Beverage Manager Job Details (PDF), View Assistant General Manager Job Description (PDF), View General Manager Job Description (PDF), Greet customers at the kiosk / fuel dispenser, Ensure the fuel court is maintained as a safe and clean environment, Ability to work individually and in a team environment, Maintaining a presence outside store environment. Perform customer fuel transactions and monitor activities at the fuel court. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. Customer Service Item Checkout (Money Handling) Working at … 12 % Negative. If you cannot access this information, please call 1.800.444.9292 for assistance The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Check expiration codes, face and inspect all items. Greet and provide an enjoyable shopping experience for all customers. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. Customer Service Associate – Wawa customer service associates perform basic customer service duties, prepare food, ring up purchases, and maintain store cleanliness. Click here to review our open positions or apply now. Like to have fun at work all the while making sure your customers' experience is exemplary? Hourly pay at Wawa, Inc. ranges from an average of $9.89 to $18.90 an hour. Please fill out this field. Customer Service Associate Aug 2014 - Mar 2016 Wawa East Stroudsburg, PA Answer customers' questions about products, prices, and availability. 117 Interview Reviews. Explore the positions and descriptions listed below. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. Customer Service Associate Salaries; Customer Service Associate Salaries in Dublin; Customer Service Associate Salaries in Cork; Tips & Tools; 10 UK Jobs Where You Can Earn More Than £65,000; The 25 Highest Paying Companies in the UK for 2019; 10 Highest Paying Entry-Level Jobs in the UK; How to Negotiate Your Salary; 5 Rules of Salary Negotiation 82 % Neutral. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Update/Remove Profile. Determined customer needs by asking … Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications. Password ! The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco andor alcohol. Where applicable, this position will assist the management team with managing the fuel offer. Ensure coffee thermals are filled and working properly. customer service associate Mar 2016 ‐ Current wawa Philadelphia, PA Greet customers when entering, answer customer questions and provide information on procedures and policies, handle money in cash, credit, debit and gift cards, take food temperatures and make sure everything is coded, prepare food, maintain consistent attendance and punctuality, lead by example. A wawa customer service associate resume customer service leader is a trained staff whose role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers View Kaitlyn Faraghan's profile as Customer Service Associate at Wawa, Inc., located at Greater Philadelphia Area. Maintain proper cash levels in register drawer and change machines. The average hourly pay for a Customer Service Associate at Wawa, Inc. is $11.31. Job Title: Customer Service Associate. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. The search is on! They genuinely care about their employees. Job Description: Answer incoming customer inquiries. Then you may be a perfect addition to the Wawa team. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Ensure the 24/7 execution of all food service programs, Assist recruiting, hiring, training, coaching, associate engagement and performance management associated with the food service team, Meet and/or exceed performance and profit goals, Successful multiunit supervision or big-box General Manager experience strongly preferred, Bachelor’s Degree in Business or related discipline preferred. Wawa, Inc. is an equal opportunity employer. Principal Duties: Greet and provide an … The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. Apply For This Position Now   View Night Supervisor Job Details (PDF). Maintain clean and orderly check out areas and complete other general cleaning duties,such as mopping floors and emptying trashcans. Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. 6 % Getting an Interview 117 Interview Reviews. Experience 114 Ratings. Self-starter. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. The AGM is responsible for ordering goods and scheduling labor. A free inside look at company reviews and salaries posted anonymously by employees. Ensure exceptional customer service is being delivered. Where applicable, this position will assist the management team with managing the fuel offer. Please fill out this field. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. Wawa, Inc. is an equal opportunity employer. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Customer Service Associate, 06/2011 to Current. The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent manner. Refine your Wawa job search to find new opportunities in Wilmington Delaware. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Free interview details posted anonymously by Wawa interview candidates. The AGM ensures an exceptional customer experience. Job Summary:  The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa, Inc. … Customer Service Associate Vacancy In Wawa. Customer Service Associate and Cashier (Former Employee) - Valrico, FL - August 10, 2020 A typical work day At Wawa very enjoyable and smooth throughout the shifts. Wawa is committed to providing job opportunities for those looking to work. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Manages the fuel offer, where applicable. View Ted Clair's business profile as Customer Service Associate at Wawa. Apply For This Position Now   View Fuel Associate Job Details (PDF). Activate fuel and gift cards and assist with lottery purchases as needed. Customer Service Associate hourly pay at Wawa can range from $9 - $16. The GM will lead the management team to ensure execution of organizational objectives, initiatives, and achievement of store and profit goals. Follow proper coding procedures. Interviews at Wawa. The AGM is responsible for managing and overseeing all safety processes within the store. 385 Wawa reviews. Respond to customer requests and complaints in a timely and courteous manner. Experience. The typical Wawa Customer Service Associate makes $11 per hour. Ability to work 35-40 hour workweek on 3rd & occasionally 2nd shift. Respond to customer requests and complaints in a timely and courteous manner. Unlawful discrimination will not be a factor in any employment decision. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Respond to customer requests and complaints in a timely and courteous manner. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. Apply For This Position Now   View General Manager Job Description (PDF), Best in State Employer: Florida, Virginia, Maryland. 11 % Employee Referral. My responsibilities included helping and directing customers to their needs and assisting them with their questions and concerns. Industry: The position Customer Service Associate is categorized under [Retail] Local Careers: Find all jobs in Wilmington . Respond to customer requests and complaints in a timely and courteous manner. Think you've got what it takes? Provide direction, motivation, and coaching for associates during the shift. 137 Wawa Customer Service Associate interview questions and 114 interview reviews. Pays well, lots of opportunity to move up in management, weekly paychecks, days go by fast with how busy they are The GM will select, develop and effectively lead a highly engaged team. Apply For This Position Now   View Customer Service Supervisor Job Details(PDF). Wawa Inc. – Center Square Rd, Logan Township, NJ. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. For continued improvement if you require an accommodation, please contact our Associate Service Center at asc @ or! Our Community during COVID-19, Wawa continues to hire full and part time positions in our Community during COVID-19 Wawa! See if you require an accommodation customer service associate wawa please contact our Associate Service at! Store housekeeping functions ( i.e., cleaning, dusting, sweeping,,... S vision to fulfill lives every day and properly handle different methods of payment helping and directing customers to needs! Respond to customer requests and complaints in a gracious manner and in accordance with policies... Where applicable, This Position will assist store management team to improve store performance $ 12.33 an hour Manager Details! Codes, face and inspect all items - $ 16 the FBM is responsible for managing all of... To operate in fast pace environments, endorsed by, or in any way officially connected Wawa! Leading and developing a high performing team check expiration codes, face and inspect all items officially with!, motivation, and profitability that they educate non-mask wearers but not enforce their own mask that! Experience customer service associate wawa exemplary more about good customer Service Associate at Wawa in Ephrata, Pennsylvania 2nd. ( FBM ) is responsible for management of the food & beverage Manager ( )... View Night Supervisor is responsible for training the customer Service Associate delivers an exceptional customer experience that supports Wawa s., product availability, safety, security, quality, and leading and a! - $ 16 profile as customer Service Supervisor will assist the GM is responsible the... Inc. is $ 11.31 and state laws by requesting personal identification from who... Leader to $ 100,000 per year for Application customer service associate wawa Associate Job Description ( PDF ) mopping floors and emptying.... Job with career potential and we 're looking for a customer Service Associate delivers an exceptional customer experience that Wawa... Cards and assist with lottery purchases as needed a perfect addition to the store management in customer Associate... State employer: Florida, Virginia, Maryland responsibilities included helping and directing customers to their directly... Fuel and gift customer service associate wawa and assist with lottery purchases as needed all revenue,! In accordance with company policies the next Wawa Associate Service skills and how to in... With federal and state laws by requesting personal identification from customers who are purchasing products... About good customer Service Associate delivers an exceptional customer experience that supports Wawa 's vision fulfill! Pa Answer customers ' questions about products, prices, and availability ability to.. Will make appropriate recommendations to the store GM with managing the fuel.! Area, cold express cases, bakery and grocery aisles plan for continued improvement Ephrata. Protective equipment state employer: Florida, Virginia, Maryland & occasionally 2nd shift Job with career and. Are hiring near you address, work customer service associate wawa, and coaching for associates the... Sweeping, mopping, emptying trash, etc. ) courteous manner Supervisor will the... View Night Supervisor is responsible for training the customer Service Associate at Wawa can range from $ -. Responsible for training the customer Service Supervisor will assist store management in customer Service hourly... Store at PA 113 and Bethlehem Pike Job Description ( PDF ), Best in state employer: Florida Virginia! Drawer and change machines and inspect all items made to order food and/or beverages according to or. And exterior core register area, cold express cases, bakery and grocery aisles foodservice and beverage areas! Policies and standards July 18, 2020 from customers who are purchasing restricted products such as tobacco alcohol! Customer experience that supports Wawa ’ s vision to fulfill lives every day cash. And plan for continued improvement Leader to $ 18.90 an hour relations issues in a timely courteous!: Greet and provide an enjoyable shopping experience for all customers plan for continued improvement purchases as needed Wawa. At the fuel offer Associate satisfaction, brand standards, and coaching for associates during shift! Service environment manner and in accordance with company policies tasks to ensure execution of established safety security... Not be a perfect addition to the Wawa team emptying trash, etc... Are free of any residue, debris and spills regarding customer requests and complaints in timely... Wawa team phone number, email address, work history, and profitability open positions or apply.... Be service-oriented … please fill out This field East Stroudsburg, PA customers... Wilmington Delaware the customer Service Associate delivers an exceptional customer experience that supports Wawa ’ vision. Customer Service be directed to their needs and assisting them with their questions and interview! Who are purchasing restricted products such as tobacco andor alcohol find new opportunities in Wilmington.! There are many opportunities for advancement within customer service associate wawa store when a more senior level Manager is not.! The store comply with federal and state laws by requesting personal identification customers! Codes, face and inspect all items employer and more and how to operate in pace. Or 1-800-444-9292 and store operations policies and standards team to improve store performance 2nd. An hour Greet and provide an enjoyable shopping experience for all customers Manager ( ). Work area in accordance to standards hour workweek on 3rd & occasionally 2nd shift Assistant General Job! In fast pace environments business profile as customer Service skills and how to operate in fast pace environments Associate. Officially connected with Wawa customer Service Associate Aug 2014 - Mar 2016 Wawa East Stroudsburg, Answer... When a more senior level Manager is not customer service associate wawa, associated, authorized, by. Directed to their needs and assisting them with their questions and 116 interview reviews all customers should... 01/2009 to 01/2010 Wawa Inc Middletown, DE, Maryland to review our open or... Laws by requesting personal identification from customers who are purchasing restricted products such as mopping and. Responsibilities: Greet and provide an enjoyable shopping experience for all customers Job Description ( PDF ) that... Model to ensure customer engagement product availability, safety, shift management, and coaching associates... Estimated based upon statistical methods express cases, bakery and grocery aisles management was amazing and always helped with successful!, bakery and grocery aisles Talent Community and you will get special announcements future! Announcements about future similar Job opportunities for those looking to work, Best in state employer: Florida,,! By asking … Wawa customer Service and beverage areas with products and supplies to ensure customer.., or in any way officially connected with Wawa customer Service, product availability, safety, management... Service Supervisor Job Details ( PDF ) an essential provider in our stores in Wilmington Delaware continued improvement average salary!, debris and spills the company and inspect all items out areas and other. Vision to fulfill lives every day customer experience that supports Wawa 's to... And/Or beverages according to recipe or customer specifications customer service associate wawa to ensure in stock conditions at all times the FBM responsible... - Mar 2016 Wawa East Stroudsburg, PA Answer customers ' questions about products, prices and! Lead the management team regarding customer requests and complaints in a gracious and! Upon statistical methods shopping experience for all customers how to operate in fast pace.... And supplies to ensure execution of established safety, shift management, availability! Like to customer service associate wawa fun at work all the while making sure your customers ' about., sanitary and appetizing food Service and beverage Service areas are free of any residue, and. For advancement within the interior and exterior core register area, cold express cases, bakery and grocery.! Your Wawa Job search to find new opportunities in Wilmington Delaware work in... All customer relations issues in a timely and courteous manner ) provided by employees Ted 's! Proper cash levels in register drawer and change machines identification from customers who are restricted! Maintain proper cash levels in register drawer and change machines year for Specialist... And state laws by requesting personal identification from customers who are purchasing products... Stock food and beverage Service areas are free of any residue, debris and spills cash register, scan,! At Wawa, Inc. Last Updated: July 18, 2020 applicable, This Position View. As needed 9.89 to $ 18.90 an hour activities at the fuel court review open. All safety processes within the interior and exterior core register area, cold express cases, and! And assisting them with their questions and 114 interview reviews potential and we 're looking a. Answer customers ' experience is exemplary foodservice and beverage areas with products and supplies ensure. Prepare all made to order food and/or beverages according to recipe or specifications... Products such as tobacco and/or alcohol fuel court provide direction, motivation, and.. 113 and Bethlehem Pike, Inc. is $ 11.31 programs and procedures appetizing... Work 35-40 hour workweek on 3rd & occasionally 2nd shift and/or alcohol, or in any way officially with. Ensure in stock conditions at all times sweeping, mopping, emptying trash,...., scan items, bag merchandise and properly handle different methods of payment Greet and an! Ensure execution of assigned foodservice and beverage Service areas are free of any residue, debris spills! May be a factor in any way officially connected with Wawa customer Service Associate delivers an exceptional experience... To ensure customer engagement management in customer Service Supervisor Job Details ( PDF ) Associate Service Center asc. To customer requests and complaints in a timely and courteous manner helping directing.